Customer Reviews
Collect and manage customer reviews: form, moderation, Google redirect.
Review collection
Boost your online reputation
Why collect reviews?
Reviews are essential to attract new customers
+72% trust
Customers trust reviews as much as personal recommendations.
Better SEO
More Google reviews = better ranking in local search.
Direct feedback
Understand what's working and what could be improved.
Smart filtering
Negative reviews stay private. Only happy customers go to Google.
How it works
Your customer's journey in 4 steps
1. Scan the QR / link
End of meal, satisfied customer
2. They rate
1 to 5 stars + comment
3. Positive rating?
Redirected to Google & co
4. You analyze
Dashboard with stats
1. Scan the QR / link
End of meal, satisfied customer
2. They rate
1 to 5 stars + comment
3. Positive rating?
Redirected to Google & co
4. You analyze
Dashboard with stats
The tip that changes everything
Happy customers are redirected to your Google/TripAdvisor pages to leave a public review. Unhappy customers give you their feedback privately - you can reach out and solve the issue before they go to Google!
Setup in 3 minutes
Start collecting reviews today
Add your platform links
In Reviews → Setup, add your Google, TripAdvisor, Yelp, or TheFork links. These are the platforms where your happy customers will be redirected.
Copy your review link
Your unique link is displayed at the top of the Setup page. Click the copy button to grab it.
Share it everywhere!
Embed this link on your table QR codes, add it to the bottom of your receipts, share it by text after the meal, or post it near the exit.
Set up your platforms
Where to find your Google, TripAdvisor, etc. links
Understanding your dashboard
The stats to track
Your key metrics
Number of reviews received via Twintable
Average out of 5 stars
Recent trend
% of reviews handled
The two tabs
Your review link to share + links to your external platforms
List of every review with ratings, comments, and dates
Tips to maximize your reviews
Best practices tested by our restaurant owners
Do
- Ask for a review while the customer is still happy (end of meal)
- Put a QR code on every table or on the bill
- Respond to negative reviews privately to resolve the issue
- Train your team to mention the QR code naturally
Avoid
- Waiting 3 days to send a text (too late, they've forgotten)
- Ignoring negative reviews (a reply can change everything)
- Asking for a review from a visibly unhappy customer
- Forgetting to set up your Google/TripAdvisor links
The perfect script for your team
"Enjoyed your meal? We'd love your feedback! There's a little QR code on the table, it takes 30 seconds."
Frequently asked questions
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